2021 ANNUAL SUMMARY Sustainability/Corporate Governance Report
The 2021 Annual Report, Sustainability and Corporate Governance, Summary reflects the management carried out by FREMAP's different functional areas, covering economic, management and key aspects of Social Responsibility. All the departments and areas that make up FREMAP have participated in the preparation of the report, the coordination work being the responsibility of the Sub-Directorate General for Resources, with whom they can contact on the different aspects and contents of this report. We are grateful for the collaboration of mutual companies and companies with which we have collaboration agreements that have assigned us their facilities for the performance of part of the photographic report included in this report: • Air Nostrum, Líneas Aéreas del Mediterráneo, S.A • Cooperativa Agrícola Nuestra Señora L'Oreto Registered address Carretera de Pozuelo, 61 28222 Majadahonda (Madrid) Telephone: 91 626 55 00 www.fremap.es Concept, art address and layout Editorial MIC · editorialmic.com Legal deposit M-19585-2022 © FREMAP, Mutual Society Collaborating with the Social Security Institute Number 61. All rights reserved.
Annual REPORT 2021 Summary
Corporate GOVERNANCE MANAGEMENT Presentation Letter from the Chairman.................. 8 Letter from the Managing Director.... 12 Fremap and its Figures.................. 16 Strategy and Achievements................... 18 Legal Framework................................ 24 Bodies of Gobierno................25 Participation Bodies........ 26 Organisation.............................. 27 Control...................29 Systems Gestión.....................32 Activity System..................................... 33 Contracting............................... 42 Management Económica...................44 1 3 2
Personal SERVICE INNOVATION Equipment and Instalaciones................................56 Technology and Sistemas...............58 Information and Dissemination of Knowledge. ..................... 59 Expectations and Experiencias................................62 Social Responsibility Empresarial..................................65 Talent Development and Management................................... 70 Equal Opportunities and Diversidad.................................72 Healthcare Research............ 77 4 5 6
Presentation I N F OR RME ANNUAL L 2 0 2 Sustainability/Governance Corpo rat i vo 1
Letter from the Chairman/8 Letter from the Managing Director/12 FREMAP and its Figures/16 Strategy and Achievements/18 ← Back to the index
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 8 Letter from the Distinguished Businessmen, Mutual Society Members and Employees, for another year, it is a great honour and a great satisfaction for me to address you all again. I want to start in a similar way to the one I did last year and, although it seems that the pandemic has been significantly reduced, I deeply hope that all of you and your families will be well. We are in the seventh wave, and at the last few days the infections have skyrocketed, many people are still entering hospitals and the number of deaths is unacceptable. It is essential not to lower our guard. The 2021 financial year, although apparently, was a less difficult and complicated year than 2020, we have had to continue to face COVID-19. The Mutual Societies Sector took over 2,880,000 sick leave due to the spread of infections and isolation of workers (710,000 taken over by FREMAP), which has been sufficient since its first months, with doses of vaccinations to alleviate the problem, which we can understand have been sufficient since May. We closed the 2021 financial year with the start of the sixth wave, in charge of the Omicron variant, which, although brought a Less serious infections, resulted in a real disaster in terms of managing sick leave, both due to the huge number of infections, More than 2,760,573 until the end of February 2022, as well as due to the impediment to mutual societies acting by simultaneously cancelling and registering in these processes, As proposed by our association, AMAT, to the Social Security Administration, in order to avoid the saturation to which the primary care doctors of the health centres were exposed. Although this proposal by Mutual Societies, among others for the same time, was well received by Administrations from different Autonomous Communities, Business Organisations , including our CEOE employers, Medical Societies and even some Syndicate, who made it their own, the wave passed us over again, while Workers could not go to their Companies without medical discharge, and Companies suffered serious organisational problems, which seriously affected production And the provision of goods and services, which we wish we do not have to remember. And I say this, for the simple reason that, with the global exposure to supply problems, the prices of electricity, gas and oil, the rampant inflation, all of which is well known, we should have not missed a minute. And even more, when closely related to the above is the invasion of Ukraine by the Russian Federation at the end of February 2022, with the corresponding security risk for a good part of the Western democratic countries. I take this opportunity to express our rejection of this fact and our maximum support for Ukraine, as we already communicated via AMAT to the top managers of the Social Security Fund of the Russian Federation on 4 March.
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 9 The fact is that, in 2021 FREMAP, like many other companies Of the Mutual Societies Sector, we collaborate in the vaccination of Workers in particular and citizens in general, in those Autonomous Communities that required it, Based on the Declaration signed by Mutual Societies with the Ministry of Inclusion, Social Security and Migration, and the CEOE Foundation. Now, as early as 2022, with a similar draft declaration, but adapted to the needs of the displaced people of Ukraine, the Mutual Societies are waiting for their subscription, to help them by providing them with traumatological and psychological healthcare. It is also worth noting the management of all the aid granted to self-employed workers since the eruption of the "Cumbre Vieja" volcano on the island of La Palma, as well as the psychological assistance provided by the FREMAP Emergency Social Work Team to the relatives and friends of the sailors affected after The tragedy of the sinking of the Galician fishing boat "Villa de Piantxo," which was covered by us. We extend our sincere support and condolences to all of them. On the other hand, last year I recognised the sensitivity of the Social Security Administration to adopt measures aimed at maintaining the liquidity and solvency levels of Mutual Societies, which had been seriously put at risk, having to deal with the payments of Temporary Disability per COVID-19, of Extraordinary benefits for Self-employed Workers and, in addition, for the lower income derived from the discounts on contributions by the Temporary Employment Regulation and Self-employed Workers Dossiers. Similarly, in the scope of our ordinary activity, I conveyed FREMAP's concern about the lack of adequate and sufficient funding for the financial benefit in the event of Temporary Disability due to Common Contingencies. Notwithstanding the above, a similar recognition is required for 2021 due to the increase in the coefficients of the fraction of the general quota and those of The additional financing systems to cover this provision, although it is also necessary to remember that it is not only a matter of improving this financing for Mutual Societies, as there is still a huge deficit in this provision, which amounts to more than 1,770 million euros according to the formulation of Sector accounts , which is being paid for from the results of the Work-related Injury and Occupational Disease, which is ultimately a deficit that is integrated In the accounts of the Social Security System, and finally in those of the State. If in 2021, historical levels of "absenteeism due to Common Contingencies" were already reached, with an expense for Social Security and for Mutual societies of more than 9,700 million euros and another more than 9,100 million for companies, so far in 2022, the increase in the The number of these cancellations has grown by practically 50% with respect to the same period of the previous year, and the economic benefits have entailed a greater expense of 14%.
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 10 For Companies, the cost they assume for the complements and improvements this benefit Under the Collective Agreements, as well as the obligation to take care of the financial benefit between the 4º and the 15º, and of its contributions, it has risen by almost 22%. Based on the above, the Presidents of the Mutual Societies that make up the AMAT General Assembly are making a huge effort, together with With CEOE through the Chairman of its Social Security Committee, Pedro Barato, also Deputy Chairman of FREMAP, so that measures are adopted aimed at Mutual Societies should be able to provide healthcare and register for temporary disability processes due to Common Contingencies, at least in traumatic pathologies. It is necessary to remember that a Worker affected by a process of Temporary Disability due to Common Contingencies, diagnosed as an traumatology pathology, recovers his/her health, practically in half of the time when he/she is attended by Mutual Societies, than when it is in Public Health Services. If mutual societies had this faculty, in addition to the fact that, annually, more than 1,000,000 of Workers would recover their health, on average, 30 days earlier, savings of more than 2,100 million euros would be generated for Social Security and for Companies, and it would help the Reduction of the well-known "waiting lists" in the National Health System, in favour of many other citizens. Other issues that continue to concern Mutual Societies are the lack of management autonomy, with regard to staff expenses and expenses in current goods and services. It is precisely this need to have greater management autonomy, together with the problems of financing Common Contingencies to which I have referred, that unfortunately led the Sector to a new episode of concentration between two Mutual Societies in 2021. In this regard, FREMAP's position is very clear: "All Mutual Societies are necessary, there is no more left over" and, if any goes through a bad time, we will make available all our resources to help them with management improvements that help them to solve complex situations. It is also necessary to highlight, as a milestone in 2021, the subscription of the Collective Agreement of Insurance, Reinsurance and Mutual Societies collaborating with the Social Security Institute , despite the pressure that has been exerted from different areas to negotiate a Collective Bargaining Agreement only for the Mutual Societies Sector, that Yes, under the guidelines of the Collective Agreement for Labour Personnel of the General State Administration. Mutual Societies are insurance companies, we are not public administrations, and that is why we must be in the Insurance Agreement, with the specific features that They correspond to the occasion of our collaboration with the Social Security Institute in the management of public benefits, and without forgetting our private nature as Businesspeople's associations with nearly 125 years of history.
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 11 MARIANO DE DIEGO HERNÁNDEZ/Finalizo Chairman Thanking the former State Secretary for Social Security and Pensions, Israel Arroyo, for his work, congratulating and making FREMAP available to its Substitute, Borja Suárez, whom I also take advantage of to acknowledge his work as Managing Director of Social Security Organisation in these last years, which have been particularly hard for all , as well as to welcome José Fernández-Albertos to his post, to whom I also wish every success, and also to make us available to him. Finally, in addition to acknowledging the work carried out by the AMAT team, I would like to reiterate my words from previous years, to repost the due Thanks for the effort made to all the professionals working at FREMAP, to continue to be leaders in our Sector, as well as to my colleagues on the Board of Directors, for their help, dedication and commitment.
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 12 Letter from the Managing Director Dear mutual society members, I am pleased to address all of you on the occasion Of the presentation of this Annual Report, which reflects the most relevant aspects of the financial year just ended, one year, on 2021, Which stands out for the progressive impact of vaccination against COVID-19 and the recovery of economic growth following the recession experienced last year, as a result of the health, economic and social crisis arising from COVID-19 . The Spanish economy has managed to grow 5.1%, mainly supported by national demand, in a context in which the process of generating employment has meant that the unemployment rate was at the end of the year at 13.13%, falling by 2.80 points compared to 2020. The average number of Social Security members registered an increase of 1.09%, reaching 20,184,900 people employed, leaving only 63,800 people affected by ERTE at the end of the year, by virtue of the employment protection measure established in 2020 as a result of COVID-19. FREMAP remains the leader in the mutual society sector, achieving at the end of the year the figure of 4,886,898 protected workers, which represents an increase of 3.98% compared to the figure of 2020, covering 24.80% of the total number of workers affiliated to the Social Security System. In recent years, significant regulatory changes have been introduced to address the pandemic and protect the population. Among the regulations published in 2021, we have to refer to Royal Decree 817/2021, of 28 September, whereby The minimum wage for 2021 was set at 965 euros/month (or 32.17 euros/day), as well as the PCM Order / 1353/2021, of 2 December, implementing the Social Security contribution regulations of 2021. This Order includes a significant change, which we have been claiming for years is the updating of the financing percentages for the non work-related injury or disease to Mutual societies, effective 1 September, passing into the General Regime for the management of the financial benefit for temporary disability deriving from common contingencies of 5.1% At 6% of the total tax liability corresponding to the contribution of the company and the workers, plus additional financing that may reach 7% compared to the previous 6% if the deficit persists. An improvement in the Self-employed Workers Regime is also regulated, increasing the share fraction of mutual societies to 1.70% of the contribution base instead of the 1.56% that was applied.
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 13 Also, throughout the year, a multitude of Regulations and offices related to termination of activity benefits, with the establishment of new benefits in Royal Decree-Law 2/2021, of 31 January And in Royal Decree-Law 3/2021, of 2 February 2021. Also noteworthy is Royal Decree-Law 10/2021, of 18 May, which adopts urgent measures to alleviate the damage caused by the deletion Asca "Filomena" and Royal Decree 21/2021, of 26 October, which modifies the legal regime of the benefit Ordinary due to cessation of activity due to force majeure, and includes extraordinary provisions for cessation of activity in favour of self-employed workers affected by the eruption of the volcano on the island of La Palma. In this context, our income from social security contributions rose by 5.18% compared to the previous year, reaching the figure of 3,688 million euros, while social benefits (excluding those aimed at COVID-19-which have had specific financing) have reached €2,231.17 million, representing 60.49% of income and experiencing a growth of 1.17% with respect to the previous year, a percentage that is more than 3 percentage points lower than that recorded in contribution income. The benefits allocated to COVID-19 788.68 amounted to € for cessation of activity and € for temporary disability. 339,68 The Bank's profit to be distributed reached €76.25 million, an increase of 205.62% on the previous year's profit. In terms of healthcare activity, in 2021, a total of 681,906 patients were treated at our facilities, generating 2,452,917 medical consultations, face-to-face consultations or via remote care, and 13,524 surgical procedures. In this regard, and with regard to the management of common contingency, FREMAP continues to commit to strengthening our activities in this coverage, which It has allowed us to centralise more than 66.58% of the sick leave processes (excluding COVID-19 processes), with an average delay of 18.92 days, Having secured advance of complementary tests and medical treatments for 24,107 patients who caused medical discharge in 2021. Similarly, the 31,873 consultations provided to workers from other mutual societies, such as
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 14 as a result of the Collaboration Agreements signed with other Collaborating Entities, which has led to an increase of 41.95% with respect to medical consultations carried out in 2020. In this scenario, we continue the effort made in recent years in the modernisation of our facilities and the provision of the most technologically advanced equipment, contributing to Improving our attention to workers, with a clear example being the allocation to our healthcare centres of 55 ecographs for musculoskeletal pathologies, which, together with With those of the Hospital System, they allow healthcare professionals to improve their clinical practice, both for the diagnosis and for the development of treatment techniques with Ultrasound control, as well as the acquisition of a premises for the opening of a new healthcare centre in Finestrat (Alicante). With regard to integration and prevention management, in 2021, 83,523 activities were carried out that covered a total of 21,267 companies and 984 self-employed workers; In addition, 247 informative activities were carried out in relation to prevention, in which a total of 15,003 attendees participated. I would like to highlight the important work carried out by the Special Benefits Committee, through which 229 financial aid was granted, for a total amount of 1.02 million Of euros, as well as our extensive programme of Professional Retraining aimed at serious injured workers, which has managed to provide training to a total of 58 people, throughout the country. Since 2002, FREMAP has been supporting and respecting the Ten Principles of the Global Compact in the field of human rights, labour rights, the environment and the fight against Corruption, having presented the progress report in 2021 and renewing our commitment to the Global Compact and its Ten Principles, a commitment that we wish to maintain in 2022. Finally, I would like to make a special mention of the 2018-2021 Strategic Plan, which is due to expire and which was originally structured in two dimensions Strategic, service excellence and management excellence, being the key factors for the development of our activity with our protected workers and mutual society companies, Through the involvement and development of our employees, and always encouraging innovation and the continuous improvement of our management system.
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 15 This plan, which included 4 objectives and 50 strategic actions , has concluded with a degree of compliance of 82%, including all the strategic actions that have been implemented, as well as the actions initiated that have had Progress during the period of validity of the Plan and which will continue, either as improvement actions, risk actions or as strategic actions in the Plan 2022-2025 Strategic Plan, a plan that has improved the methodology for guiding the plan and reviewed the concepts of Mission, Vision and Values, Stakeholders'needs and expectations, which will allow us to continue to make progress in achieving our strategic objectives. Everything we have already achieved, and how exciting it is that we have left to achieve, has been and will be possible thanks to our great team. My sincerest thanks to all FREMAP employees for their work, dedication and enthusiasm, which make our Company, the benchmark Mutual Society for companies, workers, the system and society, fulfilling one more year of the commitment and trust that you all place in us. Jesús MARÍA Esarte/MANAGING DIRECTOR
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 16 AND ITS FIGURES, Guaranteed Workers Income from Social Contributions Result A Distribute Common contingencies Cessation of activity Termination of activity Professional contingencies Occupational contingencies millions of euros Million euros Healthcare Provided 2021 4,886,898 2020 4,700,068 2019 4,808,060 2018 4,725,704 2017 4,532,981 2,600,000 2,500,000 2,400,000 2,300,000 2,200,000 2,100,000 2,200,000 18,000 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2017 16,366 16,210 15,813 11,015 Interv medical consultations. 13.524 Surgical 2018 2019 2020 2021 1,288.64-489.08 105.25 9.28 2,294.54 556.05 3,688.43 76.25 2,444,703 2,561,400 2,564,420 2,214,033 2.452.917
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 17 Preventive Activity intended for investments at the disposal of our protected workers centres of care Employees 83,523 activities 4,351 employees 7.69 million 219,792.11 m² 208 In 21,267 companies and 984 self-employed workers 15,003 assistants 2,561 women 1,790 men 247 informative activities Patients in Care Centres Accidents at Work by Employee 15,000 14,000 13,000 12,000 11,000 10,000 9,000 8,000 7,000 8.40 8.35 8.30 8.25 8.20 8.15 8.10 8.22 10,958 12,720 11,169 8,200 14,976 8.26 8.29 8.35 8.40 2017 2018 2019 2020 2021 Number Assessment
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 18 Strategic Plan The year 2021 has continued to be marked by the pandemic, affecting activity in any field and the results obtained. Through our mission as a Mutual Society Collaborating with the Social Security Institute, we have tried to find out the scenario, adapting to the changes, to meet the needs and expectations of our stakeholders. Despite the impact on FREMAP of all these changes derived from the pandemic, in 2021 progress was made towards achieving the objectives defined in the 20182021 Strategic Plan, as we cannot forget that they are the driving vehicle for achieving our Vision. In 2021, work was carried out on the various actions forming the Strategic Plan, with 10 of them being implemented during this period. The 20182021 Strategic Plan was completed this year, and of the 50 strategic actions defined, 82% was met, including all the Strategic actions implemented (31 actions), as well as actions initiated that have progressed during the period of validity of the same (15 actions ) and which will continue, either in the 2022-2025 Strategic Plan as strategic actions or as improvement actions or risks. It should also be noted that of the 12 regulatory actions, 4 have been implemented in this period, with 10 actions being taken at the date of commencement, and 2 more actions being taken. Risk management complements strategic planning, as improvement actions are established to reduce or eliminate the possibility of these being available, associating each risk with FREMAP's processes and Strategic Objectives. At the close of 2021 of the 30 risk actions identified, 6 were implemented, a total of 15 being implemented and 13 more actions were initiated. In 2021, preparatory work on the Bank's new Strategic Plan was initiated, improving the methodology for managing the plan and Reviewing the concepts of Mission, Vision and Values, needs and expectations of stakeholders, which will allow us to continue to progress towards achieving our strategic objectives and will cover the period 2022-2025. Strategy and achievements Objective Service Objective Innovation Objective People Objective Management Excellence in Service Excellence in Management
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 19 Achievements The initiatives indicated above have materialised in the achievement of the following achievements throughout 2021: Control Systems · The scope of the comprehensive audit includes the health audit itself, as a new area, in 2021, which was carried out independently of the internal management audit until 2020. This new feature was published in Circular 12/2021 addressed to the Organisation. · In the area of Information Security, technical and organisational measures have been implemented to strengthen security, deriving from risk analysis Of corporate information, while investments have been made in cybersecurity to protect the information assets of the Mutual Society for the purpose of Reduce the degree of vulnerability and the impact of threats, highlighting the update of antivirus of workstations and the implementation of new technologies for email protection and web browsing. · With regard to Data Protection, FREMAP has been recognised by the Spanish Data Protection Agency as an entity associated with the "Digital Pact for the Protection of Persons," in gratitude for our commitment to Privacy, as an asset of the organisation. Activity · We have completed the financial year with 4,886,898 protected workers, which represents an increase of 3.98%, a figure that makes us a leading mutual society, covering 24.80% of the total number of workers affiliated to the Social Security System. · From a health point of view, the major milestone is the development of the new medical history: HISFRE, the result of the collaboration and suggestions of the different levels of the Company. Information security, particularly sensitive in the healthcare field, is a basic pillar of our activity. HISFRE has enabled us to work in a safe environment for both patients and professionals, placing FREMAP at the forefront of digital clinical environments. · In relation to the pandemic caused by COVID-19, the promotion of telemedicine and, in particular, video consultations with specialist doctors developed in Previous years have allowed us to continue guaranteeing proper follow-up of patients, representing 25.72% of the total consultations carried out, ensuring in any case Compliance with the extraordinary measures established with regard to gauging and contacts, and allowing the health of our patients to be protected. · In our network of own centres, a total of 681,906 patients have been treated throughout the year, with 13,524 surgical procedures, 2,452,917 medical consultations and 1,323,130 physiotherapy sessions being generated for their care and treatment.
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 20 Processes with the right to benefit 2020 2021 Annual Variation Occupational Accidents and Diseases 157,590 180,777 14.71% Work-related Injury 138,091 160,509 16.23% Occupational Disease 1,611 1,795% Risk during Pregnancy and Breastfeeding 11.42 16,981 17,458% Care for Minors 2,81 907 1,015 11.91% Non Work-related Injury and Non-occupational Disease 379,250 415,693% Employee Account 9.61 294,487 323,587% Own Account 9.88 84,763 92,106% Termination of Activity 8,66 1,760 1,132-35.68% COVID-19 1,171,629 907,870-22.51% IT-COVID 596,591 668,382 12.03% Extraordinary Provision Cessation of Activity 575,038 239,488-58.35% Total 1,710,229 1,505,472-11.97% Economic Management · In 2021, a financial result to be distributed was reached of 76.25 million euros, which has Assuming an increase of 205.62% compared to the result obtained in the previous financial year. Equipment and Facilities · In order to maintain high levels of technological innovation in the healthcare field, the definitive implementation of Strategic Action 2021 ¨ Endowment and Training in Ultrasound Imaging at FREMAP ¨ was carried out in 1,3, through the acquisition of ecographs in our healthcare centres and hospitals. The use of ultrasound is a tool in clinical practice that helps us to improve the level of healthcare, providing added value in healthcare That we provide to our patients, by having means of ultrasound visualization of the anatomical areas necessary for the management of processes, as well as for the development of treatment techniques with ultrasound control. Technology and Systems · Commissioning of the first modules of the New HISFRE Clinical History. This new medical history, as well as improvements in the interface and help for healthcare professionals, provides the patient and medical group with the information when and where it is needed in a more agile way and in accordance with the new digital paradigm. · The New Accounting Documentation Processing System is being put into production, substantially improving the agility in the processing of this information and eliminating paper consumption.
| 1-PRESENTATION | ANNUAL REPORT 2021 | FREMAP 21 · Incorporation of Multi-year Expenses into SICOSS, thus resolving the need to incorporate the Accounting Register of Multi-year Expenses into the Accounting Subsystem existing for this purpose. · Implementation of the projects identified in the Systems Plan. It has defined 4 transformation programs (Security, Workplace, IT Optimisation and Application Development), also establishing a governance program for this transformation. Information and Dissemination of Knowledge · Creation of the Virtual Services Classroom on our website, which allows us to know the catalogue of the topics available on the webpages Inars that are programmed throughout the year, aimed at companies and professional offices to disclose our specialised knowledge, with the aim of improving the management of Social Security benefits. Expectations and Experiences · Conducting 38,378 surveys aimed at learning about the valuation of services by our customers, with a favourable evolution in the last 3 years, where we highlight the assessment of patients in healthcare centres for work-related accidents, which reaches 8.40 points. Corporate Social Responsibility · Renewal of the certification in accordance with the Bequal Foundation model, achieving it in its PLUS category, in the effort to achieve greater accessibility throughout FREMAP. · Participation in the campaigns promoted by the Spanish Cancer Association (AECC), joining the # AcuerdoContra El Cáncer (Anti-Cancer Agreement) and participating in the dissemination of its campaign, on the occasion of World Cancer Day. · Adherence to the Digital Pact for the Protection of Persons, promoted by the Spanish Data Protection Agency (AEPD). People · Renewal of FREMAP's adherence to the "Diversity Charter-SPAIN" initiative, which aims to promote management practices and inclusion of diversity in companies and institutions as a strategic axis for their greater effectiveness and competitiveness. · Participation in the dissemination campaign # TheViolenceQueNoVes of the Ministry of Equality, as an organisation associated with the initiative "Companies for a society free of gender-based violence." · The continuity of remote work in compliance with prevention measures with regard to the effects of the pandemic by COVID-19, being the response of our employees according to the effort made, demonstrating their high level of commitment and professionalism.
Corporate GOVERNANCE I N F OR RME ANNUAL L 2 0 2 Sustainability/Governance Corpo rat i vo 1
Legal Framework/24 Governing Bodies/25 Participation Bodies/26 Organisation/27 Control Systems/29 ← Back to index
| 2-CORPORATE GOVERNANCE | ANNUAL REPORT 2021 | FREMAP 24 MARCO LEGAL FREMAP, Mutual Society Collaborating with the Social Security Institute No. 61 (Previously known as "Social Security Mutual Society for Work-related Injuries and Occupational Diseases No. 61") has been carrying out its activity, under the name of MA PFRE, since 9 May 1933, its activity in Spain being confirmed by Resolution of the then Directorate General of Pensions of 13 March 1969. Similarly, through a Resolution of the Directorate General of Legal Organisation and Collaborating Bodies of the Social Security Institute of 25 July 1991, the change of corporate name was authorised to the current FREMAP name. As such, it is a Partner Organisation in the management of Social Security, with its regulatory framework being set out, in addition to its own Articles 80 et seq. of the Revised Text of the General Social Security Act, approved by Royal Legislative Decree 8 / 2015, of 30 October, as well as Royal Decree 1993/1995, of 7 December, approving the Collaboration of Social Security Mutual Societies for Work-related Injuries and Occupational Diseases. By virtue of the provisions of article 80,1 of the new Revised Text of the General Social Security Act: "Private associations of employers set up by authorisation from the Ministry of Inclusion, Social Security and Migration and registration in the Special register dependent on this, which are intended to collaborate in the management of the Social Security Institute, under the direction and guardianship of the same, without the intention of Profit and assuming joint responsibility in the cases and with the scope established in this Act. "In accordance with the provisions of article 80,2 of the This Revised Text of the General Social Security Act is intended to carry out the following Social Security activities: 1. Management of financial assistance and healthcare, including rehabilitation, within the scope of protection against work-related accidents and occupational diseases of the Social Security Institute, as well as activities to prevent the same contingencies covered by the protective action. 2. Management of the temporary disability allowance deriving from non-work related accidents and diseases. 3. Management of the benefits for risk during pregnancy and risk during breastfeeding. 4. The management of financial benefits for cessation of the activity of self-employed workers, in the terms established in Title V of this same Act. 5. Management of the benefit for the care of minors suffering from cancer or another serious disease. 6. Other Social Security activities legally attributed to it.
| 2-CORPORATE GOVERNANCE | ANNUAL REPORT 2021 | FREMAP 25 governing bodies Board of Directors Company Name Chairman Technical Assistance to the Municipality, S.L. Mr. Mariano de Diego Hernández Deputy Chairman Loma de Toro, S.L. Mr. Pedro Mauricio Barato Triguero Vocales Universidad de Salamanca Ms. Izaskun Álvarez Cuartero Fomento de Construcciones y Contratas, S.A. Ms Ana Benita Aramendía Alfisa Asesores & Consultores, S.L. Ms. Maria del Pilar Bustos Muñoz Golfers, S.L. José de la Cavada Hoyo Sdad. Cooperativa Gral. Agropecuaria (ACOR ) Ms María Teresa Domingo Muñoz Eroski, S. Coop. Mr Gonzalo Fernández Ibáñez Santalucía, S.A. Compañía de Seguros y Reaseguros Ms. Mireia García Fernández Finanzauto, S.A. Mr. Ramón González Gallardo Miguel Romero de Olano Ignacio Mr. Ignacio Miguel-Romero de Olano Compañía Española de Petróleos, S.A.U. Mr. Carlos Morán Moya, Association of Companies in the Facilities and Energy Sector Ms. Inmaculada Peiró Gómez Radio Popular, S.A.-COPE Mr Rafael Pérez del Puerto Rodríguez Employees'Representative Mr Héctor Carlos Ortega Sánchez Segurisa, Servicios Integrales de Seguridad, S.A. Mr. Enrique Sánchez González Achm Spain Management, S.L. AC HOTELS by Marriot Ms. Ana Isabel Serrano Rodríguez Unicaja Banco, S.A. Mr Miguel Ángel de Troya Ropero Community of Madrid Pending appointment of FREMAP Managing Director Mr Jesús Mª Esarte Sola Secretary Mr Ángel Vallejo Orte Composition as of 31 December 2021.
| 2-CORPORATE GOVERNANCE | ANNUAL REPORT 2021 | FREMAP 26 Control and Monitoring Committee Chairman Mr. Mariano de Diego Hernández Vocales CE OE Mr. Juan José Álvarez Alcalde Mr. Juan Antonio Garrido Ramiro UGT Ms. Estefanía González Espinosa Ms. Piedad Hernández Gallego Mr. Jesús Sanz González CC.OO. Ms. María Fe Sastre de Pedro Mr. Jaime González Gómez Secretary Mr. Jesús Mª Esarte Sola Adviser Mr. Ángel Vallejo Orte Composition on 31 December 2021. Participation bodies Special Benefits Committee Chairperson Ms Pilar Losada Cirilo IKEA Ibérica, S.A. Representation of the associated employers Mr Carlos Cano González Radio Popular, S.A.-COPE Ms. Amanda Moreno Solana Universidad Carlos III de Madrid Ms. Ana María Ávila Borjabad Mahou-San Miguel , S.L. Mr. José Manuel Angulo Michelin España Portugal, S.A. UGT Mr. Pedro Cerezo Sancho Ms. Mónica Benito Gascón Ms. Ánáng Gela Gallardo Adrada CC.OO. Mr. Vladimiro Pastor Gutiérrez Ms. Ana Isabel Rojas Martín Director of the Social Area Ms. Lourdes Belda Aparicio Trabajadores Sociales Ms Isabel Goicolea Serrano Ms Noelia Martín Patiño Mr Pablo García Ortega Secretary Mr José Luis Checa Martín
| 2-CORPORATE GOVERNANCE | ANNUAL REPORT 2021 | FREMAP 27 TO 31 December 2021, the organisational structure of the Mutual Society was as follows: Organisation OF THE GENERAL SHAREHOLDERS'Board of Directors Special Benefits Committee Control and Monitoring Committee General Secretariat Sub-Directorate General of Management Service Directorate and Deputy Managing Director Sub-Directorate General of Resources Sub-Directorate General of Human Resources Sub-Directorate General Medical Information Security Data Protection Processes and Quality Internal Audit Service Managing Director
| 2-CORPORATE GOVERNANCE | ANNUAL REPORT 2021 | FREMAP 28 Territorial Organisation Depending on the four Sub-Directorates General of the Company, FREMAP is organised territorially through 19 Regional Directorates and a Hospital System Management. Each Regional Department (Western Andalusia, Eastern Andalusia, Aragon, Barcelona Metropolitana, Catalonia, Canary Islands, Cantabria, Castilla-La Mancha, Castilla y León, Community Valencia, Extremadura, Galicia, Balearic Islands, La Rioja, Madrid, Navarre, Basque Country, Asturias and Murcia) comprises a whole Of Service Provision Units (USPs) located in areas where FREMAP has a significant presence, which helps to bring the service closer to companies and workers. In 2021, we have 165 UPS, which also have 37 other healthcare and/or administrative centres. The Hospital System comprises four hospitals with an internal hospital: Barcelona, Majadahonda-Madrid-, Seville and Vigo and many other day hospitals located in the towns of Jerez, Málaga, Valladolid and Zaragoza. Murcia branch employee
| 2-CORPORATE GOVERNANCE | ANNUAL REPORT 2021 | FREMAP 29, on its management, and in accordance with the provisions of article 98 of Royal Legislative Decree 8/2015, of 30 October, approving the Revised Text of the General Security Act The Ministry of Employment and Social Security-currently the Ministry of Inclusion, Social Security and Migration-has the powers of management and guardianship over Mutual Societies collaborating with the Social Security Institute. In addition, in accordance with Act 19/2013, of 9 December, on transparency, access to public information and good governance, FREMAP It includes on its website the institutional, organisational, planning, economic, budgetary and statistical information necessary to comply with the aforementioned regulations and in accordance with the requirements required therein. Similarly, the website provides for the possibility of exercising the right of access to the public information considered, by enabling the corresponding electronic mailbox. Control systems In the area of anti-corruption, FREMAP has established various internal procedures, such as the more generic Criminal Risk Management Policy, the Procedure for Behaviour with Members of Public Administrations or the Policy on Economic Benefits and Benefits. Furthermore, the Catalogue of Forbidden Conduct proscribes conduct related to corruption, such as conduct related to bribery or influence peddling. These criminal risks related to corruption are also covered in other documents of the Plan, such as the Statement of Crimes or the Matrix of Criminal Risks. Similarly, the FREMAP Code of Conduct invites all employees of the Organisation to avoid a conflict of interest in their professional tasks. The mission of the Internal Audit System (IAS) is to ensure the correct and complete application of the established policies, standards and instructions, helping the Organisation in the effective and efficient fulfilment of its responsibilities, contributing to the improvement of results, as well as to the supervision of the proper functioning of the internal control system detailed in the Risk Management Model. FREMAP, within the Strategic Policy that guides its collaboration activities with the System, incorporates in its Strategic Plan 2018-2021 the need to define a "Comprehensive Risk Map for the Organisation," under the consideration that the introduction of Risk Management and ensuring its effectiveness in the Strategic Plan requires a strong and sustained commitment, which involves defining a risk management methodology for its detection and strategies for how to address them. Transparency Our Plan On the Prevention of Criminal Charges, the purpose of which is to prevent the possible commission of crimes within the Mutual Society, which, in addition to Being able to carry out the corresponding personal charges, could cause the Entity to be responsible, is constantly evolving since its implementation at the end of 2014, Having incorporated in 2021 the update of 4 procedures/documents integrating it.
Management OF I N F OR RME ANNUAL L 2 0 2 Sustainability/Governance Corpo rat i vo 1
Management System/32 Activity/33 Contracting/42 Economic Management/44 ← Back to the index
| 3-MANAGEMENT | ANNUAL REPORT 2021 | FREMAP 32 has implemented a process-based management system aimed at serving companies Associates and their protected workers, which maintains and improves continuously, following the standard of the ISO 9001 Standard and the EFQM Model, And that is developed under a methodology called MENORCA (methodology of standards and quality). The processes are documented using flowcharts, serve as a help and reference to employees, and are accessible to all of them through the Corporate Intranet, guaranteeing the uniform provision of the service and its contribution to the improvement and definition of new work systems. In 2021, a total of 12 new processes were published and 68 were updated, as a result of improvements to our work systems or legislative changes that impact them. Risks are assessed in each of the processes, and a series of controls are established that can be manual or automatic to monitor them. Many of these automatic controls are measured through the Control Points, performing objective measurements of process sections considered key, with a tool that automatically measures compliance with them. FREMAP's work processes and systems are subject annually to both an internal audit and the evaluation and subsequent certification by accredited external entities, certifications That have as their scope all the centres-administrative, healthcare and hospital-and all the activities of the Mutual Society, thus verifying that the System Of Management complies with the requirements of the standards and with the rest of the audit criteria and is considered to be effectively implemented. During 2021 FREMAP renewed the ISO 9001, ISO 14001 and ISO 27001 Certificates. The Madrid Guarantee Identification was also obtained for recognising the measures adopted to prevent and minimise the risks caused by COVID-19 . On the other hand, the periodic monitoring audits were carried out to certify the ISO Standard 17025, the Madrid Excelente Guarantee Mark and the Seal of distinction Bequal, its Annual Sustainability and Corporate Governance Report for 2020 being incorporated into the GRI database and verification has been carried out by an external certification company. The legal audit of the Occupational Risk Prevention System has also been carried out. management system
| 3-MANAGEMENT | ANNUAL REPORT 2021 | FREMAP 33 ACTIVITY Occupational Accidents and Diseases Affiliation At the end of 2021, the number Total FREMAP member companies reached 423,494 corresponding to 478,884 contribution account codes, with an increase of 3.10% and 2.43%, respectively, over the previous year. In addition, coverage is given to 959,879 self-employed workers (R.E.T.A.), which include 64,646 workers included in the Special Agricultural Regime (S.E.T.A.) and 685 in the Special Sea Regime, which represents an increase of 1.62% compared to 2020. Benefits In 2021, there were 162,304 medical leave processes (15.79% more than in 2020), of which 160,509 were work-related accidents and 1,795 occupational diseases. The processes that did not cause medical leave increased by 4.01%, reaching a total of 176,147, of which 1,458 were occupational diseases. In relation to work-related accidents and the most serious occupational diseases, in 2021 a total of 2,994 permanent disability benefits were paid, Death and survival, 12.01% more than in 2020 (once included those corresponding to the 20% increases associated with cases of permanent disability Total), once the management company's activity has partially improved in the declaration of these situations. It is also worth highlighting an increase in risk situations during pregnancy and breastfeeding, which have generated a total of 17,458 benefits, which represents 2.81% more than in 2020 and a decrease in financial benefits of 0.01%. Protected Workers Compensation Professionals 2017 2018 2019 2020 2021 3,908,010 4,080,320 4,808,060 4,700,068 4,886,898 3,716,546 3,887,301 3,888,178 3,755,451 3,927,019 191,464 193,019 919,882 944,617 959,879 Employed as an employee
| 3-MANAGEMENT | ANNUAL REPORT 2021 | FREMAP 34 Number of processes of Occupational Contingencies With the right to a temporary disability benefit 2017 2018 2019 2020 2021 194,181 199,173 206,354 Finally, benefits for caring for minors affected by cancer or another serious illness also increased. 157.590 180.777 In 2021, 1,015 processes were initiated, 11.91% more than in 2020, with a cost of subsidies of 42.11 million euros and an increase of 10.51% compared to the previous year. Workers Protected Non Work-Related Accidents and Diseases 2017 2018 2019 2020 2021 3,784,020 3,934,271.. 3,957 756 3,764,597 3,903,039 811,985 834,035 911,680 934,888 950,413 2,972,035 3,100,236 3,046,076 2,829,709 2.952.626 Self-employed Employee Pension Fund Non Work-related Injury and Non-occupational Disease Contributions Companies that have chosen our Mutual Society to manage the cash benefit for temporary disability due to illness Non-work-related accident or accident reached 313,821, corresponding to 356,525 contribution account codes, with an increase of 2.38% and 1.66%, respectively, over the previous year. In addition, coverage is given to 950,413 self-employed workers (R.E.T.A.), of which 58,034 workers correspond to the Special Agricultural Regime (S.E.T.A.) and 223 to the Special Sea Regime. The increase compared to the previous year is 1.66%.