FREMAP is committed, in accordance with its Mission, Vision and Values, to maintain and improve its management model based on ongoing improvement and innovation, the key factors of which are excellence of service in management, within the prevailing legislative framework.
The Quality Policy the aim of this policy is to establish the principles of action guiding FREMAP in the accomplishment of its strategic objectives, enabling it to be a benchmark institution and meet the expectations and cater for the interests of its main stakeholders.
To support the Policy, FREMAP has a Management System, driven by Management, which contributes a systematic approach to daily activities. As a reference to establish, introduce and improve this Management System, standard UNE-EN ISO 9001:2015 is adhered to.
Certificates and accreditations
FREMAP arranges, from 1996, of a System of Quality management certificate for a company accredited by ENAC, in agreement with the UNE-EN-ISO Standard 9001:2015, with extent to all its activities and for everyone its centres (outpatient departments, hospitable and office workers), throughout the whole of Spain.
FREMAP has developed its management system based on the European EFQM Excellence Model. It has also held the highest level European Excellence 500+ certification since 2006, encompassing all its outpatient centres, hospitals and administrative centres throughout Spain.
FREMAP renewed its certification in February 2018 and obtained a score within the 575-625 points range, which has only been achieved to date by a small number of companies in Spain.
FREMAP tells, from 2001, with the certificate of Guarantee MADRID EXCELENTE , once accredited the fulfillment of the quality criteria and excellence, demanded by this brand.
In 2008, FREMAP received the Madrid Excelente Award for customer trust in the Large Enterprise category.
FREMAP arranges, from 2000, of a certified Environmental management System for a company accredited by ENAC, in agreement with the UNE-EN-ISO Standard 14001:2015, with extent to all its activities and for everyone its centres (outpatient departments, hospitable and office workers), throughout the whole of Spain .
FREMAP arranges, from 2018, of a System of Information security Management certificate for a company accredited by ENAC, in agreement with the UNE-ISO/IEC 27001:2014 , with extent to all its activities and for everyone its centres (outpatient departments, hospitable and office workers), throughout the whole of Spain .
FREMAP has come renewing from 2014 the Certificate Bequal, in its category BONUS, given by the Fundación itself Bequal.
In this way, procedures and policies of FREMAP are recognised in favour of the equal opportunities and the not discrimination of the disabled people and the commitment with the improvement and level increase and employment quality of these people.
The certificate Bequal verifies not only the legal requirement of companies, as the legal fee of booking of employment of 2% for companies of more than 50 workers, but also the integration of procedures and policies inclusivas with the disability in different areas of the organisation, which provide the work incorporation to the same of disabled people.
Since 2003, FREMAP has drawn up its Annual Sustainability and Corporate Governance Report in accordance with the criteria established in the Global Reporting Initiative, the strictest international standard for sustainability reports, and had it duly verified by an independent firm.
Additionally to this verification, from 2020, FREMAP has the stamp GRI Content Index that it increases the transparency of the information brought and assistance to its key interest groups to identify the most relevant information for them.
With this service, it is guaranteed that the index of content is precise, easy-to-use and clearly labelled fulfilling thus with requirements of the Standards GRI.
The FREMAP Dimensional Metrology Laboratory belongs to the Professional Retraining Service and has been accredited by ENAC (the Spanish Accreditation Entity) since 1994, under reference number:
11/LC10.004 for performing calibrations in the lab and on site in the Spanish industry, in accordance with standard UNE EN ISO/IEC 17025 "General requirements regarding responsibilities in testing and calibration laboratories". It also belongs to the RLA (Madrid Laboratories Network), with number 186.
For more information to visit the official page of Dimensional metrology laboratory.
To comply with Prevention Act 31/1995 and Prevention Services Regulation, R.D. 39/1997, the FREMAP Prevention System undergoes an external audit every four years.
FREMAP arranges, from 2018, of the Asturian Stamp of Mobility Segura in the Company that it recognises, promotes and it encourages the management of the work road safety through the implementation of Planes of Road Safety in the Business, according to requirements of the Guide of Mobility Segura in the elaborate Company by the DGT and the IAPRL in 2016.
The Hand Trauma Center is an awarded recognition for the FESSH (Federation of the European Societies for Surgery of the Hand) to the Hospital of FREMAP of Majadahonda from year 2017 as maximum accreditation in hand-held surgery.
The Outline of promoted Certification for the Agencia Española de Protección de Datos [Spanish Data Protection Agency], it guarantees that the Delegate of Data protection of FREMAP arranges, from 2020, of the necessary professional responsibilities and these have been certified for companies accredited by ENAC (No. of certificate ES2011210).