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Crime Prevention

Excellence for integrity

The FREMAP Crime Prevention Plan, approved by the Management Board on 12 November 2014, sets forth the protocols and procedures to establish the proper monitoring, by the Mutual Society, of situations of risk that may lead to a breach of the ethical standards of the Entity or the committing of illegal acts.

FREMAP has developed a set of corporate policies that govern its daily activities and that develop the essential standards of compliance, based on the principle of "zero tolerance" towards the commission of illegal acts.

Communication Channel and Report.

Any employee of FREMAP or third party interested* that is aware or well-founded suspicion of a breach of the Prohibited Conduct Policy by a FREMAP employee or supplier,  you may report this through the Communication and Complaint Channel at the email address: Or by post, the Regulatory Compliance Committee of FREMAP, Carretera de Pozuelo nº 61, C.P: 28222, Majadahonda, Madrid.

This channel is both a channel for reporting non-compliance or suspicion of non-compliance with the standards set out in the Forbidden Driver Catalogue, and a means for resolving any doubts that may arise from its application.

In any case, this channel is not the appropriate channel for making claims, complaints or appeals against the decisions of the Mutual Society regarding Social Security benefits, which must be submitted in accordance with the conditions and channels established in the current regulations.

Channel usage rules:

  • Identified/Anonymous: You may identify yourself or make an anonymous complaint, in which case you must indicate an email address (for example, created by you for this purpose) or regular mail where we can send the acknowledgement of receipt of the complaint.
  • Provide a description of the facts as detailed as possible, including the names of the persons involved in them, as well as the names of third parties who may also be aware of them. In the case of anonymous complaints, the facts reported must be sufficiently exhaustive to allow for a prompt investigation of such complaints.
  • Describe how the reported events came to your attention.
  • Identify the date/dates on which the reported events have occurred or are occurring.
  • Identify the place (s) where the reported events have occurred or are occurring.
  • Provide any additional documentation that may be of assistance to the research.
  • In compliance with the current personal data protection regulations, if you inform FREMAP of events committed by third parties that are not employees of FREMAP or a Mutual society supplier regarding your association with this, these will not be registered. Thus, if you disclose the personal data of such third parties to FREMAP, you are hereby informed of the corresponding obligation to provide the affected party with information regarding the purpose of the communication and the legal standing justifying this, and to identify FREMAP Mutual Society Collaborating with the Social Security Institute as the recipient of the communication.

    The personal data provided must be adequate, relevant and not excessive, in accordance with the requirements of Regulation (EU) 2016/679 on General Data Protection. You are responsible for the accuracy and updated nature of the personal data you communicate, and FREMAP is exempt from the obligation to inform the affected parties, in accordance with the provisions of Article 14.5 a) of the aforementioned Regulations.

    Likewise, you are informed of FREMAP's exemption from the duty to inform, as provided for in Article 14.1 of Regulation (EU) 2016/679 on General Data Protection, in cases where the personal data received by the Mutual Society is to be used for statistical purposes, and due to the concurrent circumstances, communicating information regarding the processing to each of the affected parties is impossible or involves a disproportionate effort, pursuant to Article 14.5 b) of the aforementioned Regulation.​

*interested third party: Any supplier, bidder or company contracted by a FREMAP supplier.

In compliance with Regulation (EU) 2016/679, Data Protection Officer, we inform you that the personal data provided will be processed, as a Of the Data Controller, by FREMAP MUTUA COLABORADORA DE LA SEGURIDAD SOCIAL, Nº 61, with registered address at Carretera de Pozuelo Nº 61, 28,222 Majadahonda-MADRID.

The purpose of collecting and processing your data is to process the communications and complaints received, as well as to open an investigation file in cases where Where applicable, the processing being based on compliance with a legal obligation assigned to the Data Controller (Article 6,1 c) GDPR).

No international data transfers or assignments will be made to third parties, unless legally required. Your data will be kept for the time necessary to fulfil the purpose for which they were collected and to determine the possible responsibilities and to attend to the claim processes that may be filed against the entity.

You may exercise your rights of access, rectification, restriction, opposition, portability, limitation of treatment and not to be the subject of automated individual decisions, by notifying this in writing to the address indicated above or the following email address: You can access additional information on the processing of your data at You are also informed of your right to file a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos: